RETURNS AND EXCHANGES
Here at Exoticathletica, we want you to be in love with your purchase!
If for any reason you have changed your mind and want to return your order, we offer a store credit for the item(s) you are returning and refunds in the case of faulty items.
Please note original shipping charges are non-refundable and the cost of the return is at your own cost.
You may return all items within 28 days of delivery for a store credit.
Exotic Custom orders can be altered within the 28 days, but can not be refunded unless decided by management.
You should expect to receive your store credit within 5 working days of returning your items.
REQUEST A RETURN
You MUST take the following steps to submit a return request:
1. Log into your store, then go to My Account.
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Return action optional
- Comments optional
4. Click Submit Return Request.
Returns must be received in original condition as defined below:
- Tags still attached
Items which are not received in their original condition as defined above will automatically be returned to sender, so please take due care when trying on your order.
In particular, take care not to get makeup/deodorant/perfume on the garment.
In the rare event that a return is rejected, the decision is final and not negotiable.
SHIP RETURNS TO:
PO Box 1064
Queensland Australia 4566